Patient Information

eScripts

Hexa Medical Centre Dandenong are now offering our patients access to electronic prescriptions which can be sent directly to a patient via SMS or email. For more information click here.

Telehealth

Cytology

Appointments

An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference (via Hot-Doc or calling reception).
 Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

All patients are required to be present at each visit. It is not acceptable for relatives to attend an appointment on behalf of the patient unless appropriately documented by law. (e.g power of attorney, carer of disabled child.)

If you need a new script or a medical certificate, an appointment is required.

If you are a new patient to our clinic, please aim to fill out the New Patient Form before your first appointment and hand it to reception.

Fees

Hexa Medical Centre is a bulk billing practice.

Procedures performed in treatment will attract small private fees. Details can be provided at clinic reception.

Appointments with some of our Allied Health Professionals may also incur a private fee (Allied health services will be available soon).

Please contact us if you wish to discuss any fees relating to your appointment.

Privacy & Access Policy

We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. Your medical record is a confidential document. It is the policy of the practice to maintain the security of your personal health information at all times and to ensure that this information is available only to authorised members of staff.

Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.

Cancellation

There may be a cancellation fee if we do not receive notice of your cancellation. We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.

This enables us to reschedule for other patients. A fee may also apply if you miss your appointment without any cancellation notice.

Medical Certificates

Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation. Please note, certificates can not be backdated.

Reminders & Recalls

Our practice is committed to preventative care. At the time when you first register at the practice, your permission will be sought to be included in our reminder program, which also includes the National Immunisation Register and Victoria.

Customer Feedback

This practice acknowledges that patient complaints are an important source of customer feedback.

Please ask reception in regards to our email policy.

Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.

If a satisfactory outcome is not achieved then complaint can be directed to Health Services Commissioner by calling 03 8601 5200.

Email Policy

Social Media

Our practice uses social media network platforms such as Facebook & Instagram to inform the community of any relevant health information and changes to the practice.

For more information, please see Social-Media-Policy for more details.

Communication/Telephone Policy

Emergencies

If you have an emergency please telephone 000 or go to your nearest Emergency Department.

After Hours

If you require a doctor outside of our business hours, please call the National Home Doctor service 13SICK (13 74 25)